Complaints Procedure


If you want to make a complaint, it can be done by talking to

Matron, who will investigate the complaint and  deal with it

promptly.

You will be kept informed of the outcome and any action taken.


Alternatively, you can contact any of the following agencies. 

Please  address your correspondence to:

The Care Commission
Suites 3 & 4a
Sovereign House
Academy Road
IRVINE
KA12 8RL

Telephone: (01294)323920

E-Mail Address: www.carecommission.com

or

Commissioning Review Manager
East Ayrshire Council
John Dickie Street
KILMARNOCK
KA1 2BS


For independant advice: Phone East Ayrshire Advocacy Service on

(01292) 429 404 or E-Mail Irene at irene@eaas.org.co.uk who will

help and advise you on how to make your complaint.


Information

All residents and relatives are invited to read our Health & Safety

Manual, Policies and Procedures.


The Care Commission is also available on request